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Privacy Policy

Last updated: May 8, 2023

Thank you for your interest in Resound, Corp. (“us”, “we”, “our,” or “Resound”). This Privacy Policy sets forth the terms and conditions with respect to how we process personal information about you and other third parties. This Privacy Policy applies to the personal information you provide us when you (i) visit our website, our mobile application(s), or similar services that link to this Privacy Policy, or (ii) contact or engage with us in any other manner (collectively, the “Services”). This page informs you of our policies regarding the collection, use and disclosure of information you provide to us when you use the Services.

BY VISITING OR USING THE SERVICES, YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION ACCORDING TO THIS PRIVACY POLICY.  IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS TO NOT USE THE SERVICES. YOUR PERSONAL INFORMATION MAY BE PROCESSED IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY. BY UPLOADING PERSONAL INFORMATION TO THE SERVICES, YOU WARRANT THAT YOU HAVE THE RIGHT TO TRANSFER SUCH INFORMATION OUTSIDE YOUR COUNTRY AND INTO THE UNITED STATES.

Children’s Privacy

The Resound website and Services are not intended for children under the age of 18 and Resound does not knowingly collect any information from children under 18 years old through the Services. If the parent or guardian of a child under 18 believes that the child has provided us with any information, the parent or guardian of that child should contact us if they want this information deleted from our files.   

The Information We Collect

Information and Content You Provide; Your Use of the Services. We collect the content, communications and other information that you provide when you use the Services, including but not limited to, when you sign up for an account, message or communicate with others, or create or share content, including but not limited to videos, music, sound, photos, graphics, code, or other materials. We collect information regarding how you use the Services, the content that you engage with, the actions you take, the other users that you interact with, as well as the time, frequency and duration of your activities. 

Information Provided by Users. We may also receive information about you when other users provide content or information to Us. Such information may include your contact information, or information related to a message to you. 

Information Provided by Partners. We may also receive information provided by other third parties, such as advertisers or businesses, including information about your activities outside of Services. Such information may include information about your device, websites you visit, advertisements you view, and how you use their products or services. We require partners to have lawful rights to collect, use and share your data before providing such data to us. 

Information about transactions. If you use the Services to purchase an item or for other financial transactions, we may collect information about the transaction. Resound uses Stripe, and may use other third parties to process payments. Your payment information is subject to the privacy policy and terms of use of the applicable payment provider. We recommend you review these policies before uploading any credit card or other payment information.

Website Visitor Information. We may collect contact information when you choose to upload information to the Services, which we may use to help you use the Services and for other purposes listed herein. If you’re using the Services on your mobile device, you may also choose to provide us with location data. Like most website operators, Resound collects information of the sort that web browsers, mobile applications and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request when visitors use the Services. Resound’s purpose in collecting this information is to better understand how visitors use the Services. From time to time, Resound may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Services. We also gather information about your use of and experiences with our Services, including information about how you interact with the website. Resound also collects potentially personally-identifying information like Internet Protocol (IP) addresses and may collect statistics about the behavior of visitors to the Services. For instance, Resound may monitor the Services to help identify spam. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). In addition to log data, we may also collect information about the device you’re using to access the Services, including the type of device, the operating system, device settings, device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. To learn more about the information your device makes available to us, please review the policies of your device manufacturer or software provider. 

Analytic Tools; Cookies. We use various analytic tools which serve the purpose of measuring, analyzing, and optimizing our marketing measures and provide you with customized advertisements that could be of particular interest to you. We may also use third party tools to track how our Services are used. In particular, we may use the following tools:

  • Fathom is a GDPR compliant website analytics tool that does not collect personally identifiable information about website visitors.
  • Segment collects user events from the Services and provides a data toolkit that allows us to use data more efficiently. 
  • Mixpanel is a tool that allows us to analyze how users interact with our Services. 
  • Customer.io to track clicks and opens for email. 
  • Sharethis.com for sharing links to social media sites.
  • Log Rocket provides session replay, performance monitoring, and product analytics to improve functionality and user engagement. 
  • Amplitude provides a digital analytics platform to better understand the user experience and improve user engagement. 
  • Chartmogul is an analytics platform that automates the reporting of key subscription metrics. 
  • Sentry.io for application performance monitoring and error tracking. 
  • Intercom.com is a customer service solution tool used to boost customer satisfaction. 
  • Google Analytics uses cookies which enable an analysis of your use of the Services. The information collected (IP address, browsing activities and other data linked to your usage of the Services is usually transferred to a Google server in the USA and stored there. You can prevent Google Analytics from recognizing you on return visits to the Services by disabling cookies on your browser. To see how you can opt-out of certain Google features, visit: Google Analytics Opt Out Link.
  • Google Tag Manager helps to manage website tags through a single interface. The tool itself (implementing the tags) triggers other tags that may themselves collect (personal) data. However, Google Tag Manager does not access this data.
  • Hotjar is a behavior analytics tool that is used to improve the user experience. 
  • Zapier is used for transferring data between analytics tools to automate processes.  
  • Facebook cookies and pixels are used to measure, optimize and build audiences for advertising campaigns served on Facebook. They enable Resound to see how our users move between devices when accessing our Services and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analyzing which content a user has viewed and interacted with on our Services. To find out more about the privacy settings by Facebook and the options to change them, please see Facebook Privacy Settings Link (you must be logged into your Facebook account).
  • Twitter pixels may be used to help us measure the number of users engaging with our ads on Twitter so we can assess our marketing campaigns. It also enables Resound to identify users who have used their mobile device to view Resound advertising on Twitter and later came to our site on a desktop computer. To learn more about Twitter’s privacy practices, please see its privacy policy and FAQ.
  • LinkedIn Insight Tags may be incorporated into our site to enable certain LinkedIn features. The Insight Tag is a lightweight JavaScript tag powers conversion tracking, website audiences, and website demographics for LinkedIn ad campaigns. To see how you can opt-out of certain LinkedIn features, visit LinkedIn Opt Out Link.

We also use “cookies” to collect information in order to improve our Services. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of the Services, so we recommend that you leave them turned on. We may also use remarketing cookies to advertise on third party web sites, such as Twitter and Facebook, after you use the Services.

How We Use Your Information

We use the information we collect to provide you full access and functionality of the Services. Accordingly, your information may be used for the following purposes: (i) to provide and improve our services, algorithms, features and content; (ii) to administer your use of our services and accounts; (iii) to enable users to enjoy and easily navigate the Services; (iv) to better understand your needs and interests by analyzing your use and interaction with the Services; (v) to fulfill requests or to respond to questions or comments you may make; (vi) to personalize your experience; (vii) to provide you with announcements, notifications and advertisements related to your interests and use of the Services and other communications such as electronic newsletters, promotional e-mails or similar messaging; (viii) to help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people that use their services, apps or websites; (ix) to provide service announcements; (x) to protect against users seeking to hack into the Services; (xi) to assess the level of general interest in the Services; (xii) to provide a more tailored and consistent experience on all devices and platforms; and (xiii) for any other purpose with your consent. Our Services may also include a user data platform that organizes and directs your information to the destinations and for the uses described in this Privacy Policy.

How We Disclose Your Information

Except as otherwise provided in this policy, we disclose the potentially personally-identifying information you disclose to Resound only to those of our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide the Services, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country and by using the Services, you consent to the transfer of such information to them.

Other than to its employees, contractors and affiliated organizations or as described above, we disclose personally-identifying only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Resound, third parties or the public at large. If you send us a request (for example via chat, a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We may be required to disclose your personal information to law enforcement or in connection with a civil or criminal proceeding or investigation. We may also disclose your personally-identifying information if you expressly consent to the disclosure.

In addition, in some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Resound or substantially all of its assets were acquired, or in the unlikely event that Resound goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Resound may continue to use your personal and non-personal information as set forth in this policy. Otherwise, we will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may disclose non-personally identifiable aggregated information about our users without restriction.

We Do Not Sell Your Personal Information

Resound does not, to the best of our knowledge, sell or rent personal information that we have collected or retain about you to any other third-party for any purpose. Accordingly, we do not offer individuals the ability to “opt-out” of the selling or renting of personal information because we do not engage in those practices. 

Data Retention and Localization

The period during which we retain your personal information varies depending on the purpose for the data processing. For example, we retain personal information needed to provide you with our Services, to facilitate transactions you have requested, to comply with our legal obligations, to engage in marketing activities, and for as long as is necessary to defend our legal or business interests. In all other cases, we retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy.

Resound is based in the United States, and the personal information that we collect and process is retained and stored in the United States. Resound uses service providers that store personal information on our behalf in the United States and in other third countries. Please be aware that the United States, and these other third countries, may not provide the same level of protection of personal information as in your country, state, or other jurisdiction of residence or nationality, and when transferred to the United States or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. By continuing to provide us such information, you hereby acknowledge and agree that your personal information will be transferred to, and stored in, the United States and in such other third countries.

Social Media/ Platform Data Rights

We may engage with you on various social media platforms (e.g., LinkedIn, Twitter, Facebook, Instagram, etc.). If you contact us on a social media platform for customer support or for other reasons, we may contact you via the social media’s direct message tools. Those communications to and from us are governed by this Privacy Policy. However, your use of a social media platform is also subject to the policies and terms of the relevant social media platform. Certain social media platforms may also automatically provide us with your personal information, and the information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set. Our Services may include social media features and widgets (e.g., the “Facebook Like” button, the “Share This” button) or interactive mini-programs that run on our Websites. These features may collect your IP address and which site page you are accessing and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy statement of the relevant social media platform that provides them.

According to the terms and conditions governing certain social media platforms, you may request that the information, data, or other content we obtain from or through the social media platform (“Platform Data”) be deleted or modified. If you would like Platform Data related to you deleted or modified, please contacts us in accordance with the “Contact Us” section below and (i) identify the social media platform at issue and (ii) the Platform Data that you would like deleted and/or modified, and if modified, the modification to said Platform Data. We may also delete Platform Data if requested by the social media platform.

Links to Other Sites

The Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Your Rights and Responsibilities 

You are permitted, and hereby agree, to only provide personal information to Resound if such personal information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation. You may have certain rights under applicable data protection law with respect to personal information about you that is collected through the Services or when you contact or otherwise engage with us. To exercise any of these data privacy rights, please contact us, or have your authorized agent contact us, in accordance with the “Contact Us” section listed below. In the event you submit, or your authorized agent submits on your behalf, a data request, you (and your authorized agent) hereby acknowledge and agree, under penalty of perjury, that you are (or the authorized agent of) the consumer whose personal information is the subject of the request. We will respond to any data requests within the timeframes required by law, and we may charge a fee to facilitate your request where permitted by law. 

Marketing

You have the right to opt-out of receiving electronic direct marketing communications from us. All electronic direct marketing communications that you may receive from us, such as e-mail messages, will give you an option of not receiving such communications from us in the future.

Privacy Rights.  

Residents of certain states may have additional data privacy rights, including the following:

Right to Know: The right to know about what personal information Resound collects about you, and our intended use of, and purposes for collecting, your personal information. The personal information that we collect from you, the purposes for which it is used, the source of such personal information, and the parties to whom we share your personal information, among other issues, are set forth in this Privacy Policy (see above). 

Access: The right to access general categories and/or the specific pieces of personal information we have collected, used, disclosed, or sold about you over the past twelve (12) months, including the sources from which the personal information was collected; the business or commercial purpose for which your personal information was collected, used, disclosed, or sold; and, the third parties with whom we have shared your personal information.

Deletion/Erasure: The right to request that we delete/erase your personal information under certain circumstances.

Data Portability: The right to request that we transfer, to the extent technically feasible, personal information in certain forms and formats.

Nondiscrimination: The right not to be subject to discrimination for asserting your rights. 

Further, you have the right to opt out of the processing and use of your sensitive personal information, which includes personal information that reveals (a) your social security or other state identification number; (b) your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (c) your geolocation; (d) your racial or ethnic origin, religious or philosophical beliefs, or union membership; (e) the contents of your mail, email, or text messages, unless we are the intended recipient of the communication; (f) your genetic, health, and biometric data; and (f) information concerning your sexual orientation or gender identity. 

To exercise any of the data privacy rights set forth herein, please contact us in accordance with the “Contact Us” section listed below. If you make, or an authorized agent on your behalf makes, any request related to your personal information, Resound will ascertain your identity to the degree of certainty required under applicable law before addressing your request. Resound may require you to match at least three pieces of personal information we have previously collected from you before granting you access or otherwise responding to your request. We may require written documentation that demonstrates a third party is authorized to serve as your agent for the purposes of submitting the requests set forth herein, unless you have provided the authorized agent with power of attorney in compliance with applicable law. None of these rights are absolute and are subject to legal and regulatory exceptions and exemptions. 

Do Not Track

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

European Union (EU) Privacy Disclaimer. 

Resound processes personal information in accordance with the legal bases set forth in the EU General Data Protection Regulation (GDPR) or EU Member State law. For example, our processing of Personal Data on individuals (as described above) is justified based on statutory provisions that (1) processing is based on the consent; (2) processing is necessary for Resound’s legitimate interests as set out herein; (3) processing is necessary for the performance of a contract to which you are a party; and, (4) Resound is required to comply with a legal or statutory obligation in the EU or a Member State. If you are in the EU or afforded protection under the GDPR, you may have certain rights with respect to the Personal Data. To the extent permitted by applicable data protection laws, you may access the Personal Data we hold about you; request that inaccurate, outdated, or no longer necessary information be corrected, erased, or restricted; and, request that we provide your Personal Data in a format that allows you to transfer it to another service provider. You also may withdraw your consent at any time where we are relying on your consent for the processing of your Personal Data. You may object to our processing of your Personal Data where that processing is based on our legitimate interest. You have the right to lodge a complaint with your competent data protection authority. Resound transfers personal data outside the EU in accordance with standard contractual clauses adopted by the European Commission, or other approved safeguards (e.g., Privacy Shield, consent). If you wish to exercise any of these rights, please contact us in accordance with the instructions provided below.

Nevada Privacy Disclaimer

Pursuant to Nevada law, a Nevada “consumer” (as the term is defined therein), may, at any time, submit a verified request through a designated request address to an “operator” directing the operator not to make any sale of his or her personal information that the operator has collected or will collect about the consumer. For clarity purposes, Resound does not sell or exchange your personal information for monetary consideration to a third party for the third party to license or sell the information to additional persons or parties.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy. When we do, we will revise the "last updated" date at the top of the Privacy Policy and take such additional steps as may be required by law.

Contact Us

If you have questions regarding this Privacy Policy, our handling of your personal information, or would like to request more information or exercise a data right, please contact us via email at help@resound.fm.